Pullman Hanoi 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,484 أراء

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Vietnam

الوصف

خدمات الفندق الإضافية

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • Free 'wake-up' coffee for guests who check out before 6am

الإقامات المتوفرة لدينا

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موقع الفندق

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

نظام تحديد المواقع العالمي (GPS):21.029786, 105.828575

الهاتف
فاكس +84 24 3733 0888

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,484 أراء

تقييم TripAdvisor  4.0/5  1,080 أراء

2024 شهادة تميّز

Extremely arrogant front desk staff,old bathrooms and rooms.From nowhere a 5 star

ملاحظة Tripadvisor 1.0/5

836swatig العائلات - تقييم TripAdvisor المعتمد

Very rude and racist staff.They lie about things.When we checked I showed them the booking voucher which was having free one room upgrade included.Some staff called Nga said we cant give you upgrade as room is not available on telling her that nothing like that is mentioned on the voucher that upgrade only if available.On this she immedietely upgraded the room.Then how come it became available in a minute? Secondly,she took a deposit of 6 million dongs quoting it is compulsory to give deposit.We said that its bot mentioned anywhere in hotel policy.Then also she took it.Next day we saw 2 people checking in and they didnt take any deposit from them and we overheard the conversation.While checking out we told them you are not taking from everybody so they started saying if guest says no we dont take its the guests decision.But even I had said no then also Nga told me you have to give.It was very insulting.We stayed in other 5 star hotels in Vietnam the staff was so warm and welcoming everywhere.This people are racist.We ll never stay in Pullman hotels again

Dear Mr and Mrs Gandhi. First and foremost, please allow me to offer you our unreserved apologies for having failed to meet with your expectations. Please rest assured that we have immediately carefully investigated each of the shortcomings you pointed out and taken action to prevent them from happening again. At Pullman Hanoi we pride ourselves in taking care of a very international clientele from all over the world. Please be assured that any kind of racism would not be tolerated in this hotel. I believe what led to your perception of the situation in question was the fact that you had been asked to provide a deposit on arrival, whilst you observed other arriving guests not being asked to provide one. Our policy to request deposits has absolutely nothing to do with nationality and is purely based on the kind of guarantee we require for EVERY guest staying with us. For most guests we have a credit card on file or perhaps instructions from their company to settle their full invoice, in which case we do not ask for further securities. This policy is in line with most international hotels worldwide and not unusual. With regard to overcharging for water: we do provide 4 complimentary bottles of water per day. Additional bottles are charged at VND40,000, which is about $1.50. Surely this cannot be considered excessive. Once again, apologies for the disappointment caused by this misunderstanding. I do hope it will not deter you from staying with us or one of our sister hotels in the future again. Should you have an opportunity to return to Hanoi, please do contact me directly so that I can make sure you will be especially well looked after and to proof that we can indeed do better. Sincerely, Bodo Klingenberg General Manager

Great hotel and wonderful staff

ملاحظة Tripadvisor 5.0/5

727suet تقييم TripAdvisor المعتمد

Wonderful hotel, not near the old town, but very easy to get on a grab. Our room was perfect, loverly decoration and very very clean. The breakfast buffet was well stocked with plenty of choice. All the staff weere, smiling and helpful, nothing was too much trouble. A special shoutout to Jerry on concierge, who not only sorted out getting our laundry done, but also arranging a number of private transfers for us. I cannot recommend him highly enough. Enjoyed our stay so much we are returning for another 3 nights in August. Really looking forward to it.

Dear 727suet, Thank you so much for your lovely review! We are delighted to read through your wonderful comments regarding many aspects of your stay. At Pullman Hanoi, we always try our best to meet your requirement in order to ensure your experience with us. It is a pleasure to learn that you found everything you loved at our hotel. We will definitely pass on your wonderful compliments to Mr. Jerry for his great service. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We truly appreciate your kind words, as it will motivate us to improve our services continuously. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

Functional business hotel

ملاحظة Tripadvisor 5.0/5

wonderwonder123 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Functional, outdated hotel that does the job. Nothing special. Functional hotel for quick business trip. Not much nearby and you probably have to cab out to get stuff or food. Not convenient and feels outdated. Forgettable, will look for other options in future.

Dear Wonderwonder123, Thank you for your review on Tripadvisor! We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us, and we apologize sincerely. Please rest assured that we are taking the appropriate measures to address the problems that you have mentioned. We will do our best to regain your trust and ask for your forgiveness regarding these matters. Once again, thank you for bringing these issues to our attention, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

Excellent service

ملاحظة Tripadvisor 5.0/5

Camper41216246761 تقييم TripAdvisor المعتمد

Excellent restaurant service and food. Attentive and courteous. Victoria and her staff were very professional. Recommended.

Dear Camper41216246761, Thank you so much for your lovely review! We are delighted to read through your wonderful comments regarding many aspects of your stay. At Pullman Hanoi, we always try our best to meet your requirement in order to ensure your experience with us. It is a pleasure to learn that you found everything you loved at our hotel. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We truly appreciate your kind words, as it will motivate us to improve our services continuously. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

Incredible experience

ملاحظة Tripadvisor 5.0/5

Sherpa49616496601 تقييم TripAdvisor المعتمد

Pullman hanoi . If you will choose a hotel in hanoi I strongly suggest Pullman hanoi because staff are all accomodating , ready to help you . Will never forget our stay at pullman thank you pullman for our vacation more extravagant. Special mention to Ms.huong,hong anh,Ms minh for accomodating us . And executive chef the food is super good .

Dear Sherpa49616496601, Thank you so much for your lovely review! We are delighted to read through your wonderful comments regarding many aspects of your stay. At Pullman Hanoi, we always try our best to meet your requirement in order to ensure your experience with us. It is a pleasure to learn that you found everything you loved at our hotel. We will definitely pass on your wonderful compliments to Ms.huong, hong anh, Ms minh for their great service. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We truly appreciate your kind words, as it will motivate us to improve our services continuously. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Nguyen Huong Ly (Ms.) Guest Experience Executive

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 281 أراء 7.2/10 الموقع
  • 555 أراء 6.1/10 الغرفة
  • 692 أراء 8.3/10 الخدمة
  • 30 أراء 4.8/10 إنترنت
  • 264 أراء 4.8/10 شعور
  • 240 أراء 4.8/10 وسائل الراحة
  • 216 أراء 9.1/10 الإفطار
  • 201 أراء 6/10 مستوى الراحة

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Hanoi

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.